Managed I.T.
Let us completely manage your IT needs
With the expansion of technology into every facet of our own and our customers’ lives, both the complexity of the IT function and the workload of the in-house IT department has grown exponentially. By partnering with The Instillery, you’ll free up time and resources to go beyond the essential but expected tasks involved with keeping the organisation up and running and into more rewarding territory, such as contributing to innovation and customer satisfaction.
The Instillery handles the day-to-day IT needs of its clients with a level of efficiency and cost-effectiveness they find impossible to replicate in house. We have the scale to give you access to enterprise-grade resources and know-how but we’re still lean enough to be agile, personable and highly responsive.
The Instillery have an innate understanding of our business and provide us with the IT support, agility and responsiveness our business needs in today’s global and digital marketplace.
Paul Littlefair
Chief Information Officer, Livestock Improvement Corporation
What We Offer
Network Operations Centre (NOC)
Constantly monitoring your systems via a myriad of component heartbeats, our NOC can “self-heal” well-known server and network issues before they become a problem. If there’s a problem that can’t be resolved automatically, it is immediately escalated to our support team and you’ll be continuously informed of our resolution progress.
24x7x365 Support
Get access to Instant IT support around the clock, 365 days a year, wherever you are and however you need it, whether via phone, email or our customer portal/app.
World-class Support Tools
We use Connectwise, the world’s leading service management tool, to provide end-to-end traceability and eliminate black holes, meaning our customers experience a seamless journey at every step.
Greater Scale than an In-house Team
Managing an average of 52,000 service tickets and 36,000 phone calls every year, we accumulate learnings across our entire customer base, allowing for faster issue resolution.
World-class Experience
With 93% of our interactions rated positively by our customers, you know that we’ll treat your users like they’re part of our own team.
-
Network Operations Centre (NOC)
Constantly monitoring your systems via a myriad of component heartbeats, our NOC can “self-heal” well-known server and network issues before they become a problem. If there’s a problem that can’t be resolved automatically, it is immediately escalated to our support team and you’ll be continuously informed of our resolution progress.
-
24x7x365 Support
Get access to Instant IT support around the clock, 365 days a year, wherever you are and however you need it, whether via phone, email or our customer portal/app.
-
World-class Support Tools
We use Connectwise, the world’s leading service management tool, to provide end-to-end traceability and eliminate black holes, meaning our customers experience a seamless journey at every step.
-
Greater Scale than an In-house Team
Managing an average of 52,000 service tickets and 36,000 phone calls every year, we accumulate learnings across our entire customer base, allowing for faster issue resolution.
-
World-class Experience
With 93% of our interactions rated positively by our customers, you know that we’ll treat your users like they’re part of our own team.
