End User Support.
Whether you are on the road or in the office you often need support and technology guidance for your staff. This service provides access to a NZ based team of dedicated support specialists, readily available to help.
Support can include resolution and how to’s on a wide range of technologies (software, app, hardware or connectivity based). Our teams know and understand Microsoft, Apple and Google technologies, and will manage your third-party providers through to a successful support outcome.
Support services may include investigation of application software incidents, escalation to an appropriate support provider if needed, planning, installation, configuration, security patches and updates, troubleshooting, monitoring, documentation, remote updates for OS and application software.
No matter what type of device, we take away the challenge of managing your IT infrastructure. Through our NZ based technical team this service provides managed support for specified Physical Servers, Virtual Servers, Storage Area Networks, Microsoft Azure and Amazon Web Services and more.
We offer standards-based Linux and Windows monitoring and systems administration for named Infrastructure, either physical or virtual.
Support services may also include server hardening, planning, installation, configuration, security patches and updates, troubleshooting, monitoring, documentation, assistance with implementing a data backup strategy and third party application installation and configuration.