End User Support.
Whether you are on the road or in the office you often need support and technology guidance for your staff. This service provides access to a NZ based team of dedicated support specialists, readily available to help.
Support can include resolution and how to's on a wide range of technologies (software, app, hardware or connectivity based). Our teams know and understand Microsoft, Apple and Google technologies, and will manage your third-party providers through to a successful support outcome.
Support services may include investigation of application software incidents, escalation to an appropriate support provider if needed, planning, installation, configuration, security patches and updates, troubleshooting, monitoring, documentation, remote updates for OS and application software.
As many devices as you use.
We recognise that you use more than one device in the modern age, and we are here to support that.
We understand that your business may work around the clock.
Our regional support teams are regional and NZ based.
Our support team are all technical specialists, and seek to resolve your issue or query first time.
Your critical staff that need a higher level of support can be catered for with enhanced User Support options, ensuring that people get paid on time, or you make that critical sale.